| COMPLAINTS MOVEMENT BY MONTH | ||||||
| January - December 2002 | ||||||
| Month | Complaints Brought Forward | Complaints Received | Total Handled | Complaints Settled | Complaints Carried Forward | |
| January | 392 | 199 | 591 | 197 | 394 | |
| February | 394 | 121 | 515 | 126 | 389 | |
| March | 389 | 155 | 544 | 172 | 372 | |
| April | 372 | 140 | 512 | 296 | 216 | |
| May | 216 | 152 | 368 | 157 | 211 | |
| June | 211 | 186 | 397 | 217 | 180 | |
| July | 180 | 192 | 372 | 202 | 170 | |
| August | 170 | 206 | 376 | 184 | 192 | |
| September | 192 | 192 | 384 | 210 | 174 | |
| October | 174 | 191 | 365 | 217 | 148 | |
| November | 148 | 173 | 321 | 185 | 136 | |
| December | 136 | 156 | 292 | 98 | 194 | |
| TOTAL YTD | 2063 | 2261 | ||||
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