• Nestle Lactogen April 2018
  • ConsumerAlertGroceryApril2018

    Consumer Alert!

    Survey of Grocery Items - April 12-13, 2018

    Click here to download

  • Liar Liar Banner
  • WCRD2018

    Mr. Kent Gammon, Chairman of the Consumer Affairs Commission (CAC) was interviewed by Mrs. Emily Shields, RJR 94.5 “Hotline” host at its Seminar and Exhibition staged by the CAC in observance of World Consumer Rights Day on Thursday, March 15, 2018 at the Knutsford Court Hotel under the theme, “Making Digital Marketplaces Fairer: Access, Security and Protection”.

  • WCRD2018 Minister's Message
  • WCRD 2018 Ad
  • Consumer Matters - Dec 2017

    Consumer Matters - Dec 2017

    Click here to download Newsletter

  • Bank Fees Survey Aug 2017

    SURVEY OF COMMERCIAL BANK RATES AND FEES AS AT AUGUST, 2017

    Click here to download

  • Use POS with Caution
  • Read Your Cable Contracts

    Consumers! Please read your cable contracts carefully as some cable contracts contain information on fees and charges as well as clauses which allow providers to remove channels at any time, without prior notice.
    To understand how cable content ownership can affect the channels to which you may or may not have access, watch the Broadcasting Commission’s video.
    Click here to watch video

  • Textbook Survey 2017

    The Annual School Textbook Survey was conducted by the Consumer Affairs Commission (CAC) between July 24 and August 2, 2017. Price and availability data on 133 popular textbooks was obtained from 95 retailers islandwide: 30 bookstores in the Greater Kingston Metropolitan Area (Kingston, St. Andrew, Portmore and Spanish Town) and 65 from Other Urban Centres (urban towns of all other parishes). The books surveyed consisted of ninety (90) secondary level, thirty (30) primary level and thirteen (13) infant level textbooks covering seventeen subject areas.      Click here for details

  • CAc Sec Qtr Press Briefing 2017

    Mr. Kent Gammon, Chairman, Consumer Affairs Commission addressing the audience at the Agency’s second quarterly Press Briefing held at the Courtleigh Hotel on November 30, 2017.

  • BSj new Sugar Labelling and Packaging Standards July 2017

    BSJ new Sugar Labelling and Packaging Standards July 2017

  • GMOConcerns

    DO YOU HAVE CONCERNS ABOUT

    GENETICALLY MODIFIED ORGANISMS (GMOs)?

    Let us know! Click here

    According to the World Health Organisation, genetically modified organisms (GMOs) can be defined as organisms (i.e. plants, animals or micro-organisms) in which the genetic material (DNA) has been altered in a way that does not occur naturally by mating and/or natural recombination.

  • Sugar in Plan Sight

    SUGAR IN PLAIN SIGHT

    Watch Video

    See Full List

Welcome to the Consumer Affairs Commission

Consumer Protection Laws

DOES JAMAICA HAVE A FRAMEWORK FOR CONSUMER PROTECTION?

The answer is YES

As a consumer, you have rights and responsibilities. These pages inform you about those laws that govern consumer protection.

Learn More

File A Complaint

Are you being treated unfairly by a vendor?

If you have complained to a vendor about a service or product and the matter was not satisfactorily resolved, the Complaints Department at the Consumer Affairs Commission will be able to help. Through the use of the Consumer Protection Act among other pieces of legislation, the Complaints Department team will seek to resolve your complaint.

File a Complaint Now

Get The Latest Prices

The Consumer Affairs Commission’s independent Grocery and Petrol Prices comparison tool is Easy as 1-2-3…

It really is that simple. Make your selection along with your location and you will give you the best surveyed price in your area.

Price Comparison Tool

CAC News

Chairman’s new year 2018 Message

Tuesday, 09 January 2018
The Consumer Affairs Commission continued to have, if not one of the most in a long time, a significant impact on consumers’ rights in 2017. Not... Read More...

CAC OBSERVES 6% INCREASE IN AVERAGE PRICE OF TEXTBOOKS

Tuesday, 22 August 2017
The Consumer Affairs Commission (CAC) in partnership with the Ministry of Education, Youth and Information (MoEYI), executed its annual survey of... Read More...

CAC Annual School Textbook Survey August 2017

Tuesday, 15 August 2017
The Annual School Textbook Survey was conducted by the Consumer Affairs Commission (CAC) between July 24 and August 2, 2017. Price and availability... Read More...

Government lifts ban on corned beef

Wednesday, 05 April 2017
Government has lifted the temporary ban on corned beef imported from Brazil. This announcement was made by the Hon Karl Samuda, Minister of Industry,... Read More...

Sugar in Plain Sight

Wednesday, 22 March 2017
Read More...

Gov’t begins removal exercise of all brands of corned beef imported from Brazi

Wednesday, 22 March 2017
ALL MEDIAPRESS RELEASE #2Tuesday, March 20, 2017 Gov’t begins removal exercise of all brands of corned beef imported from Brazil Following the... Read More...

CAC in the News

March 2018 - BSJ New Electrical Standard, Bank Charges and World Consumer Rights Day

Friday, 13 April 2018
March 3, 2018 BSJ launches new-standard for electrical appliances http://jis.gov.jm/bsj-launches-new-standard-electrical-appliances/     March 11,... Read More...

February 2018 - Degicel's New CEO, Banking Fees and Customer Service Quality

Friday, 13 April 2018
February 6, 2018 “WE ARE LISTENING…WE ARE CHANGING”... Read More...

January 2018 - Shopping Guidelines, Keep Your Receipts...

Friday, 13 April 2018
January 4, 2018 Shoppers encouraged to contact CAC to get redress... Read More...

July 2017 - Sugar labeling and ATM fees

Saturday, 08 July 2017
July 1, 2017 Revised sugar packaging and labeling standards in effect... Read More...

June 2017 - Sugar labeling standards, food prices movement

Saturday, 08 July 2017
June 11, 2017 Martin Henry | Why price controls won't work... Read More...

March 2017 - Bad Gas, World Consumer Rights Day and Cyber Crime

Friday, 17 March 2017
March 10, 2017 Empowering Consumershttp://jis.gov.jm/empowering-consumers/ CAC observes Consumer Rights Day next Wednesday                  ... Read More...

Consumer Advice

Open Data

  • Trade Board Jamaica
  • Food Storage and Prevention of Infestation Division